Last Updated: August 2026

At Wello – Wellness in Every Sip, we strive to deliver premium quality wellness teas. Due to the consumable nature of our products, we maintain a transparent return and refund policy.

1. Returns

As our products are food and beverage items, we do not accept returns of products that have been opened, used, or consumed.

Returns will only be accepted if:

• The product received is damaged during transit.
• The wrong product was delivered.
• The product packaging is tampered with upon delivery.

Any such issue must be reported within 48 hours of delivery along with clear photographs of the product and packaging.

2. Refunds

Refunds may be approved under the following circumstances:

• Damaged product received
• Incorrect product delivered
• Order lost in transit
• Order cancelled before dispatch

Once approved, refunds will be processed within 5–7 business days to the original payment method.

3. Replacement Policy

Instead of a refund, customers may choose a replacement for:

• Damaged products
• Incorrect products received

Replacement requests must be submitted within 48 hours of delivery.

4. Cancellation Policy

Before Dispatch

Orders may be cancelled before they are dispatched from our warehouse.

A full refund will be processed for prepaid orders.

After Dispatch

Once an order has been dispatched, cancellation requests cannot be accepted.

5. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened tea products
• Used products
• Products damaged due to customer handling
• Orders returned due to incorrect shipping information provided by the customer
• Promotional, discounted, or clearance items (unless received damaged)

6. Shipping Charges

Shipping charges are non-refundable except in cases where:

• Wrong product was delivered
• Product arrived damaged
• Order was not delivered due to our error

7. Contact for Return & Refund Requests

For any return, replacement, or refund request, please contact:

Wello Customer Support

Email: info@manayaafoods.com

Website: www.drinkwello.in

Please include:

• Order Number
• Registered Mobile Number
• Photographs of the product (if applicable)
• Brief description of the issue

8. Our Commitment

We are committed to delivering fresh, high-quality wellness teas and ensuring customer satisfaction. Every request is reviewed fairly and resolved as quickly as possible.

Wello – Wellness in Every Sip